Privacy Policy
Nova Prospex Marketing ("we", "our", "us") is committed to protecting your personal information. This policy explains what we collect, why we collect it, how we use it, and the rights you have under Quebec Law 25, Canada's PIPEDA, and the GDPR (for European visitors).
1. Information we collect
When you contact us, book a call, or use our website, we may collect: your name, email, phone number, business name, language preference, the contents of messages you send us, and technical data (IP, browser type, pages visited, referrer).
2. How we use your information
We use your personal data to: respond to your inquiries, schedule and deliver consultations, manage our CRM, send service-related messages, improve our site and services, and meet legal obligations. We never sell your personal information.
3. Legal basis
Under Quebec Law 25 and PIPEDA we rely on your consent, the necessity to perform a contract, or our legitimate interest (e.g., responding to your request). For visitors in the EU/UK, our legal basis under the GDPR is consent or legitimate interest.
4. Data sharing & processors
We share limited information only with the service providers required to operate (e.g., our CRM, scheduling tool, email infrastructure, hosting). They are bound by confidentiality and act only on our instructions. A current list of subprocessors is available on request.
5. Data location & transfers
Your data is hosted on servers located primarily in Canada and the United States. When data is transferred internationally we use appropriate safeguards (Standard Contractual Clauses or equivalent).
6. Retention
We keep your personal data only as long as necessary for the purposes described, or as required by law. Typically: inquiries — 12 months; client records — 7 years after end of contract; marketing — until you unsubscribe.
7. Your rights
You have the right to: access your data, request correction, request deletion, withdraw consent, object to certain processing, and lodge a complaint with the Commission d'accès à l'information du Québec (CAI) or the Office of the Privacy Commissioner of Canada.
8. Security
We use industry-standard technical and organizational measures (encryption in transit, access controls, regular reviews) to protect your information. No transmission is 100% secure, but we work to safeguard your data.
9. Children
Our services are not directed to individuals under 14. We do not knowingly collect personal information from children.
10. Contact
Privacy questions or requests? Write to info@novaprospex.com or by mail to Nova Prospex Marketing, Montreal, Quebec, Canada.